Customer Service Officer-Newcastle

About the role

Reporting to the Sales and Service Manager, you will be working closely with Sales Managers, Mill Operations, Finance and Transport Planning to ensure our customers are receiving an exceptional level of customer service. We are looking for someone proactive, eager to learn, and passionate about providing great service and continuous improvement. Working in a collaborative and responsive office environment your duties will include but not limited to:
 

• Accurately enter and monitor customer orders from placement through to fulfillment
• Review all order details to ensure timely processing and correct documentation
• Promptly respond to all customer phone and email enquiries
• Develop and maintain strong, positive working relationships with our customers and internal teams
• Maintaining up-to-date knowledge of all product ranges, including stock and customer-owned product availability.
• Build a rewarding career in an innovative and collaborative environment

Experience, Qualifications and Competency Requirements

• A willingness to learn to gain an understanding of our customers business and offer value-based solutions or a proven track record in a customer service, administration or internal sales role
• Strong phone presence with excellent written and verbal communication skills
• Ability to problem solve, take initiative, attention to detail and time management

• Previous Sales and Service experience or an ability
• Experience using Microsoft Office programs and Excel
• Desirable experience- using SAP systems and an understanding of LPS Sales, Freight, Logistics and Manufacturing processes.

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

About Us

Liberty Primary Steel operates the historic Whyalla Steelworks, approximately 400km from Adelaide.  The integrated facility which includes ironmaking, steel making, and rolling-mill facilities is Australia’s only manufacturer of special grade billet and steel long products providing solutions for nation-building infrastructure including rail. It is also the future home of green steel with plans to construct an Electric Arc Furnace and Direct Reduction Iron facility fed by natural gas and hydrogen.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  
  
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
  
  
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.