Account Manager
About the role
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Steelforce business.
Reporting to the Branch Manager and based at our Whyalla site, you will be the face of our business in the field. The Account Manager builds trusted customer relationships, delivers tailored solutions, and works collaboratively to achieve strong commercial outcomes.
As Account Manager, you will be responsible for managing and growing a portfolio of customers across Whyalla as well as regional locations. Operating primarily in the field, this role executes structured call plans and identifies new business opportunities through proactive customer engagement.
What you will be doing:
- Managing and growing a portfolio of customer accounts, supporting customer growth through tailored solutions and delivering an exceptional customer experience.
- Executing territory and account strategies through structured customer engagement, structured and consistent sales activities, and strong alignment with managers and stakeholders.
- Building strong, trust-based customer relationships through proactive engagement, solution-focused selling, and deep understanding of their business and industry needs.
- Maintaining pricing and margin discipline by applying frameworks consistently, managing discounts responsibly, and supporting sustainable profitability through sound negotiation and quoting.
- Maintaining a proactive, well-qualified pipeline and ensure accurate, real-time CRM updates to improve forecasting, prioritisation, and sales effectiveness.
You will be rewarded with:
- Company vehicle and fuel card
- Permanent, full-time hours with job security
- Team environment with supportive culture
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
- Experience in a customer-facing B2B sales or account management role, managing a portfolio and building long-term customer relationships
- Proven ability to deliver volume and margin targets in a competitive environment
- Strong commercial acumen, with disciplined approach to pricing and quoting
- Excellent interpersonal, communication, and negotiation skills
- Proficient in CRM and pipeline management tools
- Experience with steel will be highly regarded
We welcome applicants from diverse backgrounds and experiences. If you don’t meet every requirement but believe you’d be a great fit, we encourage you to apply.
Why join us?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
Steelforce supplies Australian-made structural steel, merchant bar, pipe and tube through branches in major cities nationwide.
We deliver consistent quality and dependable supply, supporting construction, manufacturing and infrastructure projects across Australia.
Steelforce is a brand of InfraBuild.
How to Apply
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.