Customer Service Representative
About the role
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia business.
Reporting to the Branch Manager and based at our Welshpool site, you will join a busy team delivering great service and building strong customer relationships. This is a great opportunity for someone who enjoys working in a fast-paced setting and is committed to delivering excellent customer service.
This is a Fixed Term Contract position that will finish in May 2027
What you will be doing:
- Answering calls, emails, and helping walk-in customers
- Providing quotations and following through to order placement and successful on-time delivery to customers
- Working with the team to get orders out on time
- Basic admin and keeping things organised
You will be rewarded with:
- Monday–Friday, 8am–4pm – enjoy consistent working hours.
- Join a supportive, busy and customer-focused team.
- Build your sales and customer service skills within a leading national steel business.
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
- Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family
What you will bring:
- Customer service or sales experience
- Experience within an admin environment will be highly regarded
- Good communication and a positive attitude
- Someone reliable who takes initiative
- Comfortable using a computer (training provided)
- Experience with systems like SAP is a plus.
- Worked with steel, roofing or fittings before? Even better
Why join us?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
Midalia Steel is a leading steel supplier across Western Australia, supporting trade, fabrication and DIY customers.
With a strong local presence and practical product range, we help customers get the job done with reliable supply and straightforward service.
Midalia Steel is a brand of InfraBuild.
How to apply
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.