Customer Service Representative / Storeperson
About the role
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia Steel business.
Reporting to the Branch Manager and based at our Wagin branch, you will be at the heart of our operations—supporting customers, coordinating orders, and ensuring the smooth day-to-day running of the office.
Working as part of a close-knit team, you’ll play a key role in delivering a high standard of service across a busy and dynamic environment.
This is a Part-Time Fixed-Term position, 22 hours per week, concluding in December 2027.
Flexibility is available to choose three core working days, with standard hours of 7:30 am to 4:00 pm.
What you will be doing:
• Answering and responding to incoming calls and enquiries
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Liaising with the broader business to best service our customers
• Assist with storeperson duties as required, including picking/packing orders and loading/unloading trucks
• General administration duties
You will be rewarded with:
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
- Invest in your development - Access to learning platforms and development opportunities to support your career growth
What you will bring:
- Experience in customer service and or sales administration
- Excellent interpersonal skills and the ability to establish rapport
- Microsoft Office & SAP system experience highly regarded
- We welcome school leavers and anyone eager to learn—what matters most is your passion and proactive attitude.
Why join us?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
Midalia Steel is a leading steel supplier across Western Australia, supporting trade, fabrication and DIY customers.
With a strong local presence and practical product range, we help customers get the job done with reliable supply and straightforward service.
How to apply
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.