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Machine Operator / Customer Service Officer

About the role

Our growing and busy site in Thomastown is seeking tenacious and diverse individuals to join our successful team for a hybrid Customer Service Officer and Machine Operator role!


If you are an individual who can work at our production and distribution facility and frontline our business, this might just be for you. As this is a hybrid role, your day will be of variety - no day is the same. You will be given the opportunity to experience various departments of the business. Work closely with our supportive and close-knit team that will help you grow and develop your skills in the industry.


Enjoy benefits of working on Day Shift in a permanent full-time role and generous remuneration!


Key responsibilities:


  • Assist customers and engage in over-the-phone and in-person customer interaction

  • Upsell, provide quotes, and process purchase orders 

  • Maintain effective communication and teamwork across different teams

  • Perform general administrative work and assisting in ad hoc activities – warehousing and freight

  • Operate machinery to manufacture steel reinforcing products and perform loading and unloading activities 

  • Championing safety procedures to the highest standard

About your experience

ARC Thomastown is focused on finding the best candidates who can frontline the business and can get their hands dirty at the same time. You will be a highly motivated individual who is eager to learn, up for a challenge, and has a can-do attitude. On top of these, you take pride in delivering the highest quality products exceeding our customer expectations.


You are someone who has:

  • Previous experience in either a Customer Service role and/or Operator role in the manufacturing, warehouse, or construction industry

  • Will to learn and eagerness to familiarise yourself in the business processes and operations

  • Strong ability to work collaboratively and autonomously

  • Good verbal, written communications skills

  • Sound computer skills

  • Flexibility and adaptive mindset to cope in a fast-paced and exciting environment

  • Previous experience with overhead or gantry crane is desirable

  • Safety focused and is not afraid to initiate improvement

About our team

The Australian Reinforcing Company (ARC), a member of GFG Alliance, is a leading manufacturer and supplier of steel reinforcing products nationally. We’re focused on ensuring the success of our customer projects and that we’re easy to do business with. Our valued customer partnerships are only made possible through passion from our people and a commitment to excellence in everything we do.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


At ARC we are committed to finding fantastic people who can help to take us on our journey of going from good to great. To do this we know we need to offer flexibility so talk to us about how this role might work for you! We are open to flexible working arrangements such as job share, working from home, 4 day weeks, different locations, and want to know how ARC can ensure your career goals and aspirations are meet while maintaining a quality work/ life balance.


We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.