Customer Service Representative

About the role

Are you passionate about delivering exceptional customer service and ready to take your career to the next level in the steel industry?

We are looking for a dynamic, motivated, and detail-oriented Customer Service Representative to join our growing team in Tamworth.

Responsibilities

• Provide top-tier customer support by responding to inquiries, order management, and resolving any issues.
• Work closely with clients to understand their needs and provide tailored solutions.
• Process orders and follow-up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions, sales, and transactions.
• Collaborate with internal teams to meet customer demands and timelines.
• Any other office based duties as required.

It's important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to think on your feet and build strong relationships with new and repeat business. 

Skills & Experience

• Previous customer service experience, preferably within the steel, manufacturing, or industrial sectors.
• Strong communication skills and the ability to build lasting relationships with clients.
• Detail-oriented with exceptional organizational skills.
• Knowledge of steel products and industry processes is a plus.
• Ability to work under pressure and manage multiple tasks effectively.
• Proficient in Microsoft Office Suite and CRM systems.
• Experience with SAP systems desirable.

Key Benefits

Key central benefits:

Central Key benefits:

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
• Employee Assistance Program: Sonder, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.
• Self-Care Bento Boxes: A series of 45-minute online sessions for self-care, providing effective strategies to enhance self-awareness and self-compassion. Topics include sleep, diet, exercise, burnout and more.
• Mental Health First Aiders support: Caring for the health and safety of our people is fundamental to the way we operate. We have Mental Health First Aiders on the majority of our sites available and who have the skills to recognise, connect and respond to someone experiencing a mental health problem or mental health crisis.
• Novated leasing: We provide an effective way to salary sacrifice for a vehicle through novated leasing with a choice of two novated leasing partners -Toyota Fleet Management or LeasePLUS.
• Employee Engagement: Our annual “Your Voice” employee engagement survey provides our employees with the opportunity to influence the business’s direction and help share employee experiences
• Accessible learning available to everyone: InfraBuild Learn360 provides every InfraBuild employee (whatever your role or career aspirations) with self-directed learning opportunities, supported by a variety of resources to help enhance the impact of your learning.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.