Operations & Customer Lead

About The Role:

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC – Steel in Concrete business. 

Reporting to the Customer Experience Manager and based at our ARC Milperra & Glendenning location, you will be responsible for catering to our customers’ needs and queries providing an exceptional customer experience.

You will support the development of residential Slab and Pod estimates, process orders and coordinate production schedules – while ensuring a high standard of service to our customers.

You will be working closely with NSW Area Managers, Branch Managers and other internal departments – fostering a culture of superior customer experience.

What You'll Be Doing:

• Establishing and maintaining relationships with customers and ensuring customer expectations are being met and exceeded.
• Coaching, developing and mentoring a high performing, self-sufficient team.
• Accurately interpreting Structural and Architectural drawings for the purpose of providing steel reinforcing in residential concrete slabs.
• Communicating with customer segments to clarify any points or uncertainties which may arise during the customer experience journey.

You will be rewarded with:

• Promotional opportunities, long-term career
• Participation in quarterly / annual company Bonus
• Free on-site parking

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies) 
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family 
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle 
• Flexible vehicle options - Novated leasing options available, providing a tax-effective way to finance and manage your vehicle 
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family 
• Invest in your development - Access to learning platforms and development opportunities to support your career growth 

What you will bring:

• Excellent interpersonal skills enabling work with a wide variety of people across departments and functions.
• Experienced Estimator and Scheduler, with background in Building & Construction/ Structural Steel (preferred).
• Ability to develop and maintain excellent client relationships
• Experience in interpreting and estimating quantities of reinforcing steel from Structural and Architectural drawings
• Able to work autonomously and approach problem-solving activities with vigour
• Systems savvy and have a sound knowledge of Microsoft Office

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  
  
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
  
  
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

About Us:

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each dawe help build futures through sustainable steel.

How to Apply:

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

Keen to chat? Reach out directly at Janine.Walford1@Infrabuild.com 

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.