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Customer Service Officer

About the role

Based at the Narellan site, you will join a small and friendly team with other Operators, Customer Service Officers and the Branch Manager. It’s a successful branch that has fun whilst improving ourselves and the branch. You will be responsible for building relationships and providing an exceptional level of customer service to our customers with duties including but not limited to;


  • Customer enquiries and sales, over the phone and at the front counter

  • Trouble shooting customer sales queries and questions

  • Sales data entry, general invoicing, administration, purchasing and inventory control

About your experience

We are looking for someone who is customer service focused, has a high attention to detail and who thrives working in a fast-paced friendly environment.

You will also have;


  • Experience in a customer service/administration/reception/retail role

  • The ability to build relationships with a diverse range of clients

  • Excellent verbal and written communication skills

  • A can-do attitude and a strong desire to learn and develop your skillset

About our team

The Australian Reinforcing Company (ARC), is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.