Customer Service Representative

About the role

Join our successful and tight-knit team in our Steelforce  branch in Perth  as a  Customer Service Representative You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with us. This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience.
 

Your responsibilities will include: 
 

• Managing customer enquiries via phone, email and in person

• Processing cash sales, quotes and orders

• Preparing reports

• Maximising sales opportunities

• General administration duties 

You are a team player with an exceptional customer focus, strong attention to detail and you thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to provide customer solutions and exemplary service.
 

To be successful in this role you will have:
 

• Experience in customer service and or sales administration

• Excellent interpersonal skills and the ability to establish rapport

• Microsoft Office & SAP system experience highly regarded

• Experience in estimating and drafting in a similar industry is also highly regarded.

Key Benefits:

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.
 

Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
Employee Engagement: Our annual “Your Voice” employee engagement survey provides our employees with the opportunity to influence the business’s direction and help share employee experiences.

About Us

At Steelforce we pride ourselves on supplying our customers with the highest quality Australian-manufactured structural steel, merchant bar, pipe & tube product. Founded in April 2000, Steelforce has since captured a significant share of the Australian steel distribution industry and is now a major distributor of steel products in Australia, with branches in Brisbane, Sydney, Melbourne and Perth.

Steelforce is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. 

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.