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Despatch Coordinator

About the role

As our Despatch Coordinator, you will demonstrate experience in despatch planning, scheduling and prioritisation.  You will be working closely with your Despatch Supervisor and interacting with all departments on site.

You will be responsible for planning despatch to optimise service levels and customer satisfaction, without compromising our well-established safety and quality standards.

 

  • Despatching of all loads through JDE

  • Ensure required fleet matches delivery plan

  • Accurate despatch of correct order to customer

  • Daily liaison with customers, the planning team and the project management team with notification of changes to the delivery plan, concerns on site and proof of delivery requests

  • Preparation of delivery paperwork and general administrative duties

  • Managing driver and wait times with an expectation to reduce yard wait time

  • Performing load checks and auditing of loads and load restraint

  • Sign off safety checklists

  • Adhering to all relevant health and safety policies, standards, procedures and legislative requirements

We are seeking a proactive, customer focused individual, with outstanding problem solving and multi-tasking skills. Our ideal candidate will have knowledge of the transport/heavy vehicle industry and loads and be a highly organised team player with exemplary attention to detail.
 

  • Be reliable, punctual, committed and be able to work autonomously

  • Be a team player and willing to support the wider business

  • Have exemplary time management and prioritisation skills

  • Have experience and or knowledge of the transport industry and understand load compliance

  • Be highly focused on safety and adhere to all policies, standards, procedures and legislative requirements

  • Have a customer service and relationship management mindset with a high level of negotiation skills

  • Be process orientated and demonstrate a high level of resilience

  • Be computer literate and have experience with Microsoft Office Suite, JDE/SAP, Sparks desirable

  • Load restraint knowledge desirable

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site. 
 

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).

  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.

  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

  • Employee Assistance Program: Converge International, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.

  • Self-Care Bento Boxes: A series of 45-minute online sessions for self-care, providing effective strategies to enhance self-awareness and self-compassion. Topics include sleep, diet, exercise, burnout and more.

  • Mental Health First Aiders support: Caring for the health and safety of our people is fundamental to the way we operate. We have Mental Health First Aiders on the majority of our sites available and who have the skills to recognise, connect and respond to someone experiencing a mental health problem or mental health crisis.

About us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

 

InfraBuild's mesh team is a manufacturing channel within the InfraBuild business with over 100 years’ experience in mesh manufacturing. Our high-volume machines are across 3 facilities in VIC, NSA and QLD. The rod from which our mesh products are manufactured is sourced from InfraBuild's integrated supply chain, ensuring our commitment to locally produced steel.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

 

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

 

  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

 

  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

 

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

 

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

 

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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