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Customer Service Officer

About our team

GFG Alliance has an agile, entrepreneurial culture with high energy, streong levels of ambition, and sustainable growth plans. This brings opportunities for GFG's eople and businesses to flourish and develop. We work with our people to determine how we can grow our businesses to flourish and develop. We work with our people to determine how we can grow our business and our future. We are committed to uncompromising levels of safety, strong customer centricity and diversity. Wherever they are in the world, our people are our greatest asset. 

Tonkin Steel is a large steel distributor in North Queensland and has been in the steel business for over 60 years, understanding the needs of the industry and providing steel for projects of all sizes.

About the role

Your responsibilities will include:

  • Responding to customer's phone calls and emails promtly
  • Understanding and balancing business and customer needs
  • Preparing, submitting, and following up on customer quotations
  • Ensuring customer orders are delivered in full on-time
  • Developing and maintaing positive and collaborative relationships with the internal team as well as the suppliers

About your experience

You thrive on exceeding customers' expectations and are an energentic and resilient individual with a passion for delivering results. You are an excellent communicator and enjoy working within a team environment. 

To be successful in this role, you will have:

  • Previous background in a similar customer service role
  • High level of customer service
  • The want to learn and succeed in a business that offers progression
  • Strong written and verbal communication skills
  • Ability to prioritise tasks and think quickly on your feet
  • Collaborative and effective engagement with colleagues and customers at all levels

Next steps


Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows.  We would love you to be part of our journey.


Apply today.