Customer Service Representative

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC business.

Reporting to the Branch Manager and based at our ARC Metalcentre in Mildura, you will work closely with customers and the warehouse team. You will play a key role in ensuring a seamless experience from initial enquiry through to order fulfilment and delivery.

This is a varied role that combines customer service and warehouse support, ideal for someone who enjoys working in a fast-paced environment and being hands-on when required.

What you will be doing:

• Respond to incoming calls and customer enquiries in a timely and professional manner
• Prepare quotations and manage orders through to accurate picking, packing, and on-time delivery
• Build strong relationships with customers and provide value-based solutions
• Liaise with internal teams to ensure customer requirements are met
• Assist with picking, packing, and preparing orders for dispatch
• Maintain a clean, safe, and organised work environment

The working hours for this role are 7:30am – 4:00pm Monday to Friday.

You will be rewarded with:

• Enjoy a varied customer service and hands-on warehouse role
• Build customer relationships and grow your career with InfraBuild
• Make an impact in a customer-focused environment with a supportive team

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

We are seeking a team player who thrives in a busy, customer-focused environment and is equally comfortable supporting warehouse tasks when needed. You’ll be a proactive problem-solver with strong communication skills and a hands-on attitude.

• Experience in customer service, ideally within a trade counter, industrial, manufacturing, or hardware environment
• Strong face-to-face and phone-based customer service skills, with the ability to build rapport with regular customers
• Proactive, reliable, and adaptable approach with a willingness to learn
• Comfortable working across both customer service and warehouse duties, including some manual handling
• Experience with Microsoft Office; SAP or similar ERP systems is advantageous
• Forklift licence is desirable but not essential

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

ARC Metalcentre is Australia’s trusted regional steel partner, offering the convenience of a complete steel range supported by national resources and deep local knowledge. Across eight regional sites, we supply everything from structural and tubular steel to plate, merchant bar, reinforcing products, and processing solutions—empowering builders, fabricators, engineers, manufacturers and rural industries with reliable products and practical expertise.

ARC Metalcentre is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel through our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation building infrastructure as well as our primary producers and rural sectors. We are nation builders. Each day, we help build futures through sustainable steel.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.