Operations Supervisor

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Tonkin Steel business.

Reporting to the Branch Manager and based at our Mareeba site, you will take ownership of the day-to-day operations across our Mareeba and Atherton centres, ensuring customer orders are coordinated, loaded and delivered safely.

You will lead a small team at both centres and be responsible for dispatch and delivery activities, coordinate transport requirements, manage competing priorities and work closely with customers and sales teams to ensure a high level of customer service.

This is a hands-on leadership role, combining people management, logistics coordination, administration and on-the-ground support across a range of areas of the business.

What you will be doing:

• Lead and coordinate daily dispatch and delivery activities to ensure customer orders are prepared, loaded and delivered safely and on time.
• Supervise, coach and support the dispatch and delivery team, fostering a strong safety-first and customer-focused culture.
• Coordinate transport requirements, delivery schedules and driver/vehicle availability.
• Work closely with sales, customers, transport providers and other branches to manage delivery requirements, resolve issues and keep customers informed.
• Oversee administration, documentation, inventory movements and operational reporting, ensuring information is accurate and up to date.

This is a Full-time Permanent role with standard hours being Monday-Friday 7.30am-4pm.

You will be rewarded with:

• Ongoing training and career development opportunities locally and across the broader business
• Competitive salary package and employee benefits

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Demonstrated experience in logistics, dispatch, transport, warehousing or a similar fast-paced operational environment. Experience in manufacturing, steel or building products will be highly regarded.
• Previous people leadership or supervisory experience, with the ability to lead, coach and support a team in a hands-on environment.
• Excellent communication and stakeholder management skills, with the confidence to work with customers, drivers, transport providers, sales teams and other internal stakeholders.
• Strong computer literacy and administration skills, including experience with Microsoft Office and/or ERP, transport or logistics systems.
• Current forklift licence is essential.
• A current driver's licence is essential. A truck licence is not required, however, the opportunity to obtain a higher-class licence may be supported for the right candidate.

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

Tonkin Steel supplies a wide range of steel products across North Queensland, supporting projects of all sizes.

Known for responsive service and local expertise, Tonkin connects customers to a broader national steel supply network and reliable access to product when and where it’s needed.

Tonkin Steel is a brand of InfraBuild.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.