Customer Service Officer

About The Role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our SRCM business. 

Reporting to the Area Manager and based at our Malaga site, you’ll be at the heart of our operations by supporting customers, coordinating orders, and ensuring the smooth day-to-day running of the office.

As a Customer Service Officer, you will be responsible for a broad range of customer service and administrative tasks, supporting both internal teams and external customers.

Working as part of a close-knit team, you’ll play a key role in delivering a high standard of service across a busy and dynamic environment.

What you will be doing:

• Responding to customer enquiries and processing sales orders
• Greeting customers and handling front desk reception duties
• Answering and directing incoming calls efficiently
• Preparing quotes and following up with customers
• Accurate data entry of orders and schedules into internal systems
• Coordinating deliveries and supporting production requirements
• Supporting stock ordering and general office administration

This role is full-time, Monday–Friday, 7:30am – 3:30pm

You will be rewarded with:

• Promotional opportunities, long-term career
• Permanent, full-time hours with job security
• Free on-site parking
• A supportive team with a great onsite culture

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies) 
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family 
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle 
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family 

What you will bring:

• Previous experience in customer service and administration within fast-paced environments
• Strong communication skills with a professional, friendly and customer-focused approach
• Highly organised with the ability to manage changing priorities and multitask effectively
• Strong attention to detail with accurate data entry and intermediate computer skills across Excel, Outlook and business systems
• Proactive, reliable team player with a willingness to learn new systems, products and support sales/customer-facing activities

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  
  
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
  
  
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

About Us

SRCM (Steel Reinforcing Company Malaga) is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.