Customer Service Officer
About the role
We are looking for a motivated and customer-focused Customer Service Officer to join our Malaga team. In this role, you’ll be at the heart of our operations—supporting customers, coordinating orders, and ensuring the smooth day-to-day running of the office.
As a Customer Service Officer, you will be responsible for a broad range of customer service and administrative tasks, supporting both internal teams and external customers. Working as part of a close-knit team, you’ll play a key role in delivering a high standard of service across a busy and dynamic environment.
This role is full-time, Monday–Friday, 7:30am – 3:30pm
Your responsibilities will include:
- Responding to customer enquiries and processing sales orders
- Greeting customers and handling front desk reception duties
- Answering and directing incoming calls efficiently
- Preparing quotes and following up with customers
- Accurate data entry of orders and schedules into internal systems
- Coordinating deliveries and supporting production requirements
- Supporting stock ordering and general office administration
About your experience
You are a positive and reliable team player who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
To be successful, you will have:
- Previous experience in customer service and/or administration
- Strong communication skills and a professional, friendly manner
- Good organisational skills with the ability to manage changing priorities
- High attention to detail and accurate data entry skills
- Intermediate computer skills (Excel, Outlook and business systems)
- A proactive attitude and willingness to learn new systems and products
Experience in a sales or customer-facing environment will be highly regarded.
Key Benefits
- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
- Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
- Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
About Us
InfraBuild is Western Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure, as well as our primary producers and rural sectors. We are nation builders. Each day, we help build futures through sustainable steel.
SRC is a leading provider of steel reinforcing products and solutions, supporting the building, construction, mining, and industrial sectors. As part of the InfraBuild group, SRC combines local branch expertise with the resources of a national steel business, delivering reliable products, exceptional customer service, and opportunities for growth.
Why work here?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
- Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
- Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.