Customer Service Officer

About The Role

ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our high-performing team.

You’ll work closely with our sales, operations, and leadership teams to deliver an exceptional customer experience. You'll play a critical role in ensuring smooth communication between our internal teams and valued customers—helping to manage day-to-day customer interactions, sales, and despatch processes.

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC business.

Reporting to the Branch Manager and based at our Mackay Branch, you will be joining a company that focuses on career development and actively works on promoting internal candidates and supporting employees on their career journey.

What you will be doing:

• Deliver excellent customer service across phone, email, and face-to-face interactions
• Process quotes, sales orders, and customer enquiries efficiently
• Coordinate dispatch, logistics, and deliveries
• Maintain stock levels, receive stock, and merchandise products
• Support sales growth through proactive service and follow-up
• Complete invoicing, reconciliations, and general administration
• Ensure clear communication between customers, sales, and operations teams
  
  

You will be rewarded with: 

• Competitive Base Salary + 12% Super and company benefits
• Career progression within a Nationwide network
• Permanent, full-time hours with job security
• Free on-site parking
  
  

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Flexible vehicle options - Novated leasing options available, providing a tax-effective way to finance and manage your vehicle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family

You’re an enthusiastic and tenacious team player who loves helping customers, solving problems, and keeping things running smoothly. You work well under pressure and take pride in your attention to detail.

What you will bring:

• Experience in customer service, retail sales, or sales administration
• Background in building, construction, manufacturing, or related industries preferred
• Strong communication and relationship-building skills
• Ability to multitask and manage competing priorities effectively
• Proactive, team-oriented attitude with a willingness to learn
• Proficient in Microsoft Office; SAP or CRM experience advantageous
• Exposure to dispatch and logistics processes highly regarded

Why Join Us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

How To Apply?

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.