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Customer Service Officer

About the role

Join a successful branch in Laverton North and be part of collaborative and supportive team. You will be working closely with Account Managers, Warehousing and the Leadership team, ensuring customers are having a continuously positive experience with ARC. This is an exciting opportunity to gain exposure in a fast-paced environment, dealing with a variety of customers where no two days will be the same.


  • Provide excellent customer service over-the-phone and in-person

  • Providing quotations and following through to order placement and successful on-time delivery to the customers

  • Liaising with the broader business team to best service our customers

  • Assist with administrative tasks

About your experience

It’s important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment.  You will be an enthusiastic and tenacious individual with the ability to think on your feet.


  • Experience in sales administration, customer service or sales

  • Logistics, construction or manufacturing industry experience preferred

  • Ability to understand your customers business and offer value-based solutions

  • Excellent interpersonal phone skills and ability to upsell

  • Sound computer skills

  • Great positive and proactive attitude

About our team

The Australian Reinforcing Company (ARC), a member of GFG Alliance, is a leading manufacturer and supplier of steel reinforcing products nationally. We’re focused on ensuring the success of our customer projects and that we’re easy to do business with. Our valued customer partnerships are only made possible through passion from our people and a commitment to excellence in everything we do.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


At ARC we are committed to finding fantastic people who can help to take us on our journey of going from good to great. To do this we know we need to offer flexibility so talk to us about how this role might work for you! We are open to flexible working arrangements such as job share, working from home, 4 day weeks, different locations, and want to know how ARC can ensure your career goals and aspirations are meet while maintaining a quality work/ life balance.


We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant