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Networks and Communications Team Lead

About the role

The Unified Communications Team Lead is responsible for the strategic planning, development, and implementation of network and unified communications infrastructure. This includes overseeing procedures related to the identification, prioritisation, and resolution of incidents. Additionally, the role involves managing and coordinating the unified communications team to ensure effective monitoring, tracking, and resolution of issues.
 

This role primarily interacts with the Service Delivery Manager, IT Infrastructure leads, IT business partners and InfraBuild’s vendor partners to ensure operational alignment in the effective delivery of a high-quality service to the business.


Your key responsibilities will include:

  • Develop critical initiatives around networking and unified communications infrastructure.

  • Assess near and long-term network capacity needs and participate in system designs as required.

  • Work with key stakeholders on upcoming maintenance, network upgrades, enhancements, network outages, issue diagnoses and troubleshooting technical problems.

  • Hands-on administration of network, switches, routers, unified communications servers and wireless network equipment.

  • Monitors effectiveness and efficiency of existing systems; assists with development and implementation strategies for improving the efficiency, reliability, and performance of these systems.

  • Provides technical guidance and leadership to develop the team by setting and managing objectives, delegating tasks and deadlines, coaching, and setting the right example in technical approach, professional behaviour, and positive attitude.


Technical Skills:

  • Extensive experience with networking and voice systems

  • Experience managing a unified communications team

  • In depth technical background in network infrastructure technologies comprising of WAN, LAN, Wireless, Voice, Fax, Internet and Firewalls including communication security protocols

  • Ability to monitor compliance to service level agreements and engage with vendor partners

  • Strong organisational skills, customer service skills and time management skills with the ability to handle multiple tasks concurrently

  • Effective stakeholder engagement and communication (written and verbal) skills with the ability to create concise technical documentation and reports


Preferred experience in:

        WAN (VeloCloud), LAN (Cisco Switches), Wireless (Aruba, Cisco)

        Voice (TIPT, Teams)

        Firewall (Palo Alto)

        Fax (OpenText)
 

Qualifications & Experience:

  • Bachelor’s degree in Computer Science, Network, Telecommunications or Information Technology, or combination of education and related experience

  • Cisco CCNP, CCNP wireless (or similar vendor certifications)

  • ITIL certification preferred.

  • Understanding of network switching and routing as related to Unified Communications

  • Practical knowledge of application and network infrastructure protocols

  • Knowledge of emerging technologies, practices and trends in networks and telecommunications

About Us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

 

  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.

  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

 

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

 

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.


It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

 

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