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Customer Service Officer

About the role

As our new Customer Service Officer, your role will be to ensure the customer service standards are met and delivered in full on time.

You will primarily be focused on placing orders and dealing with customer requests and queries, to ensure that their requirements are understood and are being met with the best interests of the business at heart.

You will also support our production planner by updating all customer information on our internal systems, as well as other adhoc work.

About your experience

You will be a strong problem-solver, customer focused, and thrive in a busy environment. You’ll be a goal-oriented and engaging team player with a customer centric focus, who enjoys interaction with clients and stakeholders.

You will be an enthusiastic and tenacious individual with the ability to think on your feet and have a can-do attitude.

  • 2-3 years’ work experience in sales administration or customer service
  • Experience within the retail, logistics, or manufacturing industry
  • Passion for going ‘above and beyond’ in your approach to customer service
  • Proactive approach, passion for customers, and good time management skills 
  • Microsoft Office Suite & systems experience ideal

About our team

The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world. 

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

 

Apply today.