Customer Service Officer
About the role
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Recycling business.
The Administration Assistant / Customer Service Officer contributes to the success of the InfraBuild Recycling business by providing excellent customer service to ensure customer service standards are met, while assisting the Operations team in achieving growth in intake and gross margin in line with business plans.
The role is primarily responsible for general accounts management, training records and maintenance orders. The role will backfill the other Customer Service Officer role in the team to cover periods of leave.
What you will be doing:
- Develop and maintain customer relationships through service excellence
- Processing EFT payments
- Set up new accounts as required
- Provide efficient customer service via phone and email to continuously meet high standards
- Resolve issues related to customer service and delivery in an efficient and timely manner
- Identify opportunities for continuous improvement
Whilst the role is a part-time role you will be required to work additional hours (up to full-time hours) to cover periods of leave within the team.
You will be rewarded with:
- Promotional opportunities, long term career
- Participation in quarterly company bonus
- Team environment with strong safety culture
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
- Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
- Invest in your development - Access to learning platforms and development opportunities to support your career growth
What you will bring:
- Previous experience in a fast-paced customer service role
- Excellent problem solving and communication skills
- A positive and pro-active attitude and with the ability to multi-task
- A passion for outstanding customer service and a high level of attention to detail
- Ability to use computer software including Microsoft Office products (Excel, Outlook and Word)
Why join us?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
InfraBuild Recycling collects and processes scrap to supply our steelmaking operations and global markets.
With a national network of sites, we play a critical role in Australia’s circular steel system, turning scrap into new steel and supporting more efficient, lower embodied carbon construction.
How to apply
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.