Clerical Assistant/Customer Service Officer

About the role

Based at our Hexham site, the Clerical Assistant / Customer Service Officer role contributes to the success of the InfraBuild Recycling business by applying customer service skills to ensure customer service standards are met, while assisting the Operations team in achieving growth in intake and gross margin in line with business plans.

The role is primarily responsible for general accounts management, training records and maintenance orders.  The role will backfill the other Customer Service Officer role in the team to cover periods of leave.

Whilst the role is a part-time role you will be required to work additional hours (up to fulltime hours)  to cover periods of leave within the team.

Your responsibilities will include:

• Develop and maintain customer relationships through service excellence
• Collect scrap collection details from customer and book jobs in the system
• Enter all scrap purchases in SAP and arrange payments
• Raise purchase orders
• Processing EFT payments
• Set up new accounts as required
• Provide efficient customer service via phone and email to continuously meet high standards
• Resolve issues related to customer service and delivery in an efficient and timely manner
• Identify opportunities for continuous improvement

You are an experienced, confident decision maker who never walks past an opportunity for improvement. This is an exceptional opportunity to make an impact within our business.  At InfraBuild Recycling, we pride ourselves on providing rewarding career opportunities and a supportive work culture where you can develop personally and professionally.

To be successful in this role you will have:

• Previous experience in a fast-paced customer service role
• Excellent problem solving and communication skills
• A positive and pro-active attitude and with the ability to multi-task
• A passion for outstanding customer service and a high level of attention to detail
• Ability to use computer software including Microsoft Office products (Excel, Outlook and Word) including any CRM systems
• Trader Dash and Weighbridge experience, advantageous

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site. 

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
• Novated leasing: We provide an effective way to salary sacrifice for a vehicle through novated leasing with a choice of two novated leasing partners -Toyota Fleet Management or LeasePLUS.

About us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Our recycling business is an industry leader in the supply of processed ferrous scrap (steel) products for the electric arc furnaces at our domestic steel mills in Sydney and Melbourne. We also have an extensive non-ferrous business that supplies both domestic and international markets with high quality products for recycling. Our 26 sites contribute around 1.4 million tonnes of recycled metals annually into our steelmaking operations.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.