Residential Fulfilment Officer

About The Role

ARC (The Australian Reinforcing Company) have an exciting opportunity for a Residential Fulfilment Officer to join our Hemmant branch. You will play a vital role in supporting our Brisbane Residential Sales Team by delivering excellent customer service and ensuring timely and accurate fulfilment of residential orders.

Your work will directly impact customer satisfaction and contribute to the operational success of our business by maintaining brand and product integrity and working collaboratively to meet our delivery and quality targets. With a strong focus on administrative efficiency, customer engagement, and continuous improvement, this role is a great opportunity for a service-oriented individual who thrives in a dynamic, team-focused environment.

Your day-to-day responsibilities will include:

• Delivering high-quality customer service by providing accurate order entry, technical advice, and timely responses to customer enquiries
• Building and maintaining strong relationships with customers, account managers, and internal teams
• Supporting the Residential Sales Manager and Customer Service Lead with order processing, product support, and issue resolution
• Managing administrative functions including email and phone correspondence, purchase orders, and despatch reports
• Ensuring compliance with internal processes and auditing requirements (e.g. P7 audits)
• Collaborating across departments to identify process improvements and support business objectives
• Contributing to a positive and safe team environment through communication, coaching, and shared accountability

To succeed in this role, you’ll bring a proactive approach to customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. You enjoy solving problems, take pride in accurate work, and value being part of a supportive and purpose-driven team.

We’re looking for someone with:

• Previous experience in a customer service or order fulfilment role, ideally in manufacturing, construction, or logistics
• Excellent verbal and written communication skills, with a clear and professional phone manner
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to manage competing priorities
• Proven ability to build rapport with internal and external stakeholders
• A team player mindset with a willingness to mentor others and share knowledge
• A focus on continuous improvement and willingness to challenge the status quo
• Knowledge of the reinforcing industry or building materials (preferred, but not essential)

If you're passionate about delivering exceptional service, enjoy working collaboratively, and want to be part of a company that values sustainability, innovation, and people development—this could be the perfect role for you.

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.