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Despatch Officer

About The Role

Due to internal promotion, ARC (The Australian Reinforcing Company) is seeking an experienced and motivated Despatch Officer to join our dynamic team at Hemmant. This role sits at the heart of our operations, connecting production, transport, and customer service to ensure our customers receive their orders safely, on time and in full.

Working closely with internal teams and external freight contractors, you’ll be responsible for planning, coordinating, and executing the delivery of up to 100+ tonnes of steel products daily. You’ll also support customer service functions, ensuring every interaction reflects our commitment to safety, reliability and customer satisfaction.

With strong team retention, deep industry expertise, and a collaborative work culture, you’ll be well-supported from day one. This is an exciting opportunity to join a well-established organisation offering professional development, career growth and a supportive work environment.

This role works Monday to Friday on a rotating shift basis, working 5:00am–1:00pm or 8:30am–4:00pm


In this role, you will:

  • Plan and manage the daily despatch schedule, coordinating with drivers, customers and internal teams.
  • Collaborate with Production, Operations, Schedulers, and Sales to ensure seamless despatch and delivery performance.
  • Confirm loads and compile despatch plans the day prior to delivery to maximise DIFOT outcomes.
  • Execute despatch plans efficiently on the day of delivery, responding swiftly to changes and customer needs.
  • Ensure loading dockets are distributed accurately and on time for operational staff.
  • Maintain strong communication with customers and freight partners to coordinate pickups and special delivery requirements.
  • Support Customer Service by handling enquiries, orders, and quotes where required.
  • Monitor delivery performance, freight costs and recovery to achieve key operational targets.


You’re a proactive, customer-focused individual who thrives in a fast-paced logistics or manufacturing environment. You understand that effective despatch is about precision, teamwork, and communication — ensuring the right product reaches the right customer, safely and on time.

To succeed in this role, you will bring:

  • Prior experience in a transport, logistics, or manufacturing environment (reinforcing industry experience highly regarded)
  • Strong understanding of load planning, restraints, and safety compliance
  • Advanced computer skills, including MS Office (Excel) and ideally a familiarity with ERP systems such as Symix, Oracle or SAP
  • Proven ability to multi-task, prioritise, and adapt to changing demands in a busy environment
  • Excellent communication and problem-solving skills, with a professional approach to managing multiple stakeholders
  • A safety-first mindset and commitment to continuous improvement
  • A collaborative, customer-centric attitude with a passion for achieving great outcomes

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site. 
 

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).

  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.

  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

  • Accessible learning available to everyone: InfraBuild Learn360 provides every InfraBuild employee (whatever your role or career aspirations) with self-directed learning opportunities, supported by a variety of resources to help enhance the impact of your learning.

  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 
 

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

 

  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

 

  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
 

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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