Customer Service Representative

About the role

We are looking for a person who enjoys working in a busy customer service focused environment to join our team. You will be working closely with Account Managers, Warehousing and the Leadership team, ensuring customers are having a continuously positive experience with Steelforce Express Gladstone.

Working hours are between 8:00am – 4:00pm Monday to Friday however flexibility can be provided.

Responsibilities

• Processing orders in a timely fashion
• Preparing and submitting quotes
• Answering and responding to incoming calls and email enquiries
• Sourcing of stock and material
• Building strong rapport with customers

It’s important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment. You will be a friendly, enthusiastic, and tenacious individual with the ability to think on your feet and build strong relationships with new and repeat customers.

Requirements

• Experience in sales administration, customer service or internal sales role is desirable
• Ability to understand your customers business and offer value-based solutions
• Excellent interpersonal phone skills and ability to upsell
• Proactive approach, passion for customers and good time management skills
• Basic computer skills

Key Benefits

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees

About us

Steelforce is a leading vertically integrated distributor of steel pipe and tube across Australia. 

As part of InfraBuild - Australia’s largest integrated steel manufacturing, distribution, and recycling business – Steelforce is a proud service brand within the organisations Distribution and Processing operations.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.