Customer Service Officer

About the role

Our Dubbo branch is seeking a proactive individual to join our Dubbo team and be at the front line of our business. Reporting to the Branch Manager, you will manage day-to-day customer enquiries, guaranteeing exceptional support and service. Your duties will include the following but are not limited to:

• Providing exceptional face to face, email-based and over the phone customer service

• Providing quotes and responding to general queries of customers

• Keying and processing orders and seeing them through to completion

• Performing general administrative work and assisting in ad hoc activities – warehousing, dispatch, and inventory

• Communicating with sales, warehouse, and despatch teams to ensure that products are delivered to customers on time

About your experience

Our ideal candidate will be adaptable, diligent, reliable and punctual.  You will be a team player who demonstrates excellent problem-solving skills and always goes above and beyond to ensure a positive customer experience.

To be successful in this role you will have:

• Experience in a similar customer service role 

• Excellent verbal and written communication skills

• Good computer skills and the ability to learn new systems quickly

• Experience using SAP, desirable

• Background in construction, manufacturing, or steel industry is highly regarded

• Outstanding time management and problem-solving skills

• The ability and willingness to work as part of a team in a relaxed environment

• A can-do attitude and a strong desire to learn and develop your skillset

About our team

At InfraBuild we are inspired by visions of what might be possible, of making our world a stronger, safer, more sustainable and connected place to live. We are inspired to challenge the notion of what is possible, from building the cities that we live in, to the infrastructure that powers them. We're there to collaborate and help make possibilities happen. This is how ideas take shape and innovations become reality.

InfraBuild Steel Centre are a fully integrated supplier of metals and building products, with an extensive network of branches supporting mining, fabrication, and manufacturing industries nationally.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.