Customer Service Officer
About the role
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Reinforcing business.
As the Customer Service Officer, you will play a key role in supporting customers and promoting our innovative range of steel reinforcing solutions for the building, construction, mining, rural, and industrial sectors. This is a full‑time position, working Monday to Friday from 8:15am to 4:30pm.
What you will be doing:
- Responding to customer enquiries and processing sales, both in person and over the phone
- Answering incoming calls, ensuring they are directed and resolved efficiently
- Preparing accurate, timely quotes and ensuring all follow‑up is completed
- Entering sales data accurately into the sales management system
- General administration as required, including management of cash sale payments and the prepayment of accounts
- CRM data entry and allocation of credit notes
- Despatch coordination
You will be rewarded with:
- Promotional opportunities, long-term career
- Permanent, full-time hours with job security
- Comprehensive employee benefits
- Access to learning platforms and development opportunities to support your career growth
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
- Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Flexible vehicle options - Novated leasing options available, providing a tax-effective way to finance and manage your vehicle
What you will bring:
- Experience dealing with customers and sales in an office environment
- Computer literacy and software skills to complete required tasks
- Strong decision making, communication and negotiation skills
- Demonstrated planning and organisational skills with the ability to manage ever changing customer requirements
Why join us?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
InfraBuild Reinforcing partners with builders, engineers and contractors to deliver smarter reinforcing solutions across Australia’s major projects.
From high-rise buildings to transport infrastructure, we help improve buildability, reduce material use and support lower embodied carbon outcomes through our integrated steel supply chain.
How to apply
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.