Account Manager

About the Role

The face of the business in the field – the Account Manager represents Steelforce through strategic account development, solution-based selling, and disciplined commercial execution. They generate demand, nurture relationships, and secure long-term customer growth through trusted service and sales leadership.

The Account Manager is responsible for managing and growing a defined portfolio of customers to drive revenue growth, improve margin, and deepen long-term relationships. Operating primarily in the field, this role executes structured call plans and identifies new business opportunities through proactive customer engagement.

Key responsibilities include:

• Managing and growing a portfolio of customer accounts, driving growth through tailored solutions and delivering an exceptional customer experience.
• Executing territory and account strategies through structured customer engagement, disciplined sales activities, and strong alignment with managers and stakeholders.
• Building strong, trust-based customer relationships through proactive engagement, solution-focused selling, and deep understanding of their business and industry needs.
• Maintaining pricing and margin discipline by applying frameworks consistently, managing discounts responsibly, and protecting profitability through sound negotiation and quoting.
• Maintaining a proactive, well-qualified pipeline and ensure accurate, real-time CRM updates to improve forecasting, prioritisation, and sales effectiveness.

Success in this role requires commercial discipline, strong customer insight, and cross-functional coordination to deliver a seamless and reliable customer experience.

About your Experience

• Experience in a customer-facing B2B sales or account management role, managing a portfolio and building long-term customer relationships
• Proven ability to deliver volume and margin targets in a competitive environment
• Strong commercial acumen, with disciplined approach to pricing and quoting
• Excellent interpersonal, communication, and negotiation skills
• Proficient in CRM and pipeline management tools
• Industry experience in metals, mining or construction will be highly regarded

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

About Us

At Steelforce we pride ourselves on supplying our customers with the highest quality Australian-manufactured structural steel, merchant bar, pipe & tube product. Founded in April 2000, Steelforce has since captured a significant share of the Australian steel distribution industry and is now a major distributor of steel products in Australia, with branches in Brisbane, Sydney, Melbourne and Perth.

Steelforce is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.