Customer Service Officer

About the role

As the Customer Service Officer, you will be responsible for providing customer service and assistance in developing and marketing a dynamic range of steel reinforcing solutions for building, construction, mining, rural and industrial applications.  This is a full time position working from 8:30am – 4:30pm, Monday to Friday.

Your responsibilities will include: 

• Customer enquiries and sales, over the phone and at the front counter, including front office phone call management
• Accurate and timely quoting and follow up
• Entering sales data accurately into the sales management system
• General administration as required including management of cash sale payments and the prepayment of accounts
• CRM data entry and allocation of credit notes
• Coordinate with despatch on cut off times as per the despatch protocols

You will be passionate and enthusiastic about providing outstanding customer service.  Your previous customer service and administration experience will be highly advantageous to your success in this role.

To be successful in this role, you will have: 

• Experience dealing with customers and sales in an office environment
• Computer literacy and software skills to complete required tasks
• Strong decision making, communication and negotiation skills
• Demonstrated planning and organisational skills with the ability to manage ever changing customer requirements

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.
 

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
• Novated leasing: We provide an effective way to salary sacrifice for a vehicle through novated leasing with a choice of two novated leasing partners- Toyota Fleet Management or LeasePLUS.

About us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

InfraBuild Reinforcing is the trusted reinforcing solutions supplier to major infrastructure and mega projects across Australia. From high-rises that shape our cities' skylines to transport projects that redefine how commuters navigate them, we partner with Australia's trusted construction companies to deliver projects that define our nation.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 
 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
   
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 
   
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.
   

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
 

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.