Customer Service Officer - Internal Sales

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Reinforcing business.

We are seeking a Customer Service Officer – Internal Sales to join our InfraBuild Reinforcing team. In this varied role, you’ll be a key point of contact for our customers, combining exceptional customer service with a proactive approach to internal sales.  You’ll build strong customer relationships, respond to sales enquiries, prepare and follow up quotes, process orders and identify opportunities to support customer needs and grow sales.

Working across our range of steel reinforcing solutions, you’ll support customers within the building, construction, mining, rural and industrial sectors while working closely with our broader sales and operations teams to deliver a seamless customer experience.

This is a permanent full-time position, working Monday to Friday, 8:30am to 4:30pm, offering consistent hours, on the job training and the opportunity to develop your career within a supportive team environment.

What you will be doing: 

• Build and maintain strong relationships with existing and prospective customers, providing responsive sales and service support
• Respond to customer enquiries over the phone and at the front counter, understanding their requirements and identifying suitable solutions
• Prepare accurate and timely quotes and proactively follow up with customers to convert opportunities into sales
• Process sales orders and maintain accurate information within our sales management system
• Identify opportunities to grow customer relationships and support ongoing sales activity
• Maintain accurate customer information, sales opportunities and activity within the CRM system
• Work closely with sales, operations and other teams to coordinate customer orders and support project delivery
• Complete general administration, including cash sales, account prepayments and credit note processing

You will be rewarded with:

• Permanent, full-time hours with the stability of an established Australian business
• The opportunity to participate in a quarterly company bonus
• Career development and promotional opportunities
• A supportive team environment with a strong focus on safety
• Access to learning platforms and development opportunities to help grow your career

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Invest in your development - Access to learning platforms and development opportunities to support your career growth

What you will bring:

• Previous customer service, internal sales or sales support experience, ideally within an office or customer-facing environment
• A customer-focused and commercially minded approach, with the confidence to identify and follow up sales opportunities
• Strong communication, relationship-building and negotiation skills
• Confident computer skills and the ability to learn new systems
• Excellent planning and organisational skills, with strong attention to detail
• The ability to prioritise and adapt to changing customer requirements in a fast-paced environment
• A proactive approach and genuine interest in building customer relationships and delivering positive sales outcomes

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

InfraBuild Reinforcing partners with builders, engineers and contractors to deliver smarter reinforcing solutions across Australia’s major projects.

From high-rise buildings to transport infrastructure, we help improve buildability, reduce material use and support lower embodied carbon outcomes through our integrated steel supply chain.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.