Customer Service Officer

About the role

We are looking for a person who thrives in a busy customer focused environment to join our team at the InfraBuild Steel Centre branch in Canberra.

This position will be responsible for a variety of duties including;

  • Answering and responding to incoming calls and email enquiries
  • Providing quotations and following through to order placement and successful on-time delivery to the customers
  • Liaising with the broader business teams to best service our customers
  • Procuring product for customer orders
  • Assisting with administrative tasks

About your experience

It's important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to think on your feet and build strong relationships with new and repeat business.

You will have:

  • Experience in customer service
  • Proactive approach with a passion for delivering exceptional customer service
  • Excellent organisational and time management skills
  • Ability to understand your customers business and offer value-based solutions
  • Willingness to learn about our industry, business and products
  • Proficient computer skills, experience with MS Office Suite and SAP will be highly regarded
  • Hours of the role: Mon – Fri 8am – 4pm

About our team

At InfraBuild we are inspired by visions of what might be possible, of making our world a stronger, safer, more sustainable and connected place to live. We are inspired to challenge the notion of what is possible, from building the cities that we live in to the infrastructure that powers them. We're there to collaborate and help make possibilities happen. This is how ideas take shape and innovations become reality.

InfraBuild Steel Centre are a fully integrated supplier of metals and building products, with an extensive network of branches supporting mining, fabrication and manufacturing industries nationally.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows.  We would love you to be part of our journey.

We are a 2023 Circle Back Initiative Employer - we commit to responding to every applicant