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Customer Service Representative

About the role

We are looking for a person who thrives in a busy customer focused environment to join our team at the Bunbury branch. This position will be responsible for a variety of duties including;
 

  • Answering and responding to incoming calls and enquiries

  • Providing quotations and following through to order placement and successful on-time delivery to the customers

  • Liaising with the broader business team to best service our customers

  • Procuring product for customer orders

  • Assist with administrative tasks
     

Roster: Monday – Friday 7.30am – 4pm


It's important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to think on your feet and build strong relationships with new and repeat business.
 

  • Experience in customer service

  • Proactive approach with a passion for delivering exceptional customer service

  • Excellent organizational and time management skills

  • Ability to understand your customers business and offer value-based solutions

  • Willingness to learn about our industry and business

  • Microsoft Office Suite skills ideal

 

Key Benefits

 Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site. 
 

  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.

  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees

  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.

  • Close-Knit Team: Everyone knows each other well, creating a family-like environment that fosters trust, open communication, and collaboration

About Us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
 

With an extensive network of branches covering all major cities and regional areas, InfraBuild Steel Centre is Australia's premier supplier of metals and building products. InfraBuild Steel Centre is part of InfraBuild's Steel & Tube distribution stream. Steel & Tube also includes three of our iconic service brands: Midalia Steel, Tonkin Steel, and Steelforce.

 

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

 

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
     

  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 
     

  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.


It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.


Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

 

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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