Key Account Manager

About The Role

As part of ARC’s continued growth strategy, we’re excited to introduce a newly created position for a Key Account Manager based in Ballina. This role has been specifically established to drive and support business and sales growth across the region, with a focus on building strong customer relationships and identifying new market opportunities.

Joining our expanding team, you’ll play a key role in securing new business and growing our presence in the residential and small commercial sectors. You’ll manage key accounts, build long-term partnerships, and work closely with the Area Manager and broader sales team to drive performance, innovation, and continuous improvement.

As a Key Account Manager, you will:

• Lead business development initiatives to grow our customer base and strengthen relationships in the residential and small commercial markets
• Partner with the Area Manager and a network of experienced peers to drive sales efficiencies and introduce innovative solutions
• Play an instrumental role in unlocking growth opportunities across the Ballina region
• Contribute to a high-performing, customer-focused sales culture

This is an exciting opportunity to make your mark in a role designed to accelerate ARC’s market expansion.

We’re looking for a proactive and results-driven individual with a passion for sales and customer service. While experience in reinforcing steel is ideal, we also value backgrounds in concrete, construction, or building materials.

To thrive in this role, you’ll bring:

• Proven business development and sales capabilities
• Strategic thinking and commercial acumen
• A strong focus on customer service and relationship building
• Excellent verbal and written communication skills
• The ability to work both independently and as part of a collaborative team
• Resilience, drive, and a competitive edge
• Confidence in managing stakeholders and contracts

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.