Customer Service Representative

About the role

Our Atherton branch is looking for a proactive individual to be at the front line of our business. Reporting to the Customer Service Manager, you will manage the day-to-day customers and clients, guaranteeing exceptional support and services. Your duties will include the following but are not limited to: 

• Providing face to face, email-based, and over-the-phone type of customer service
• Providing quotes, pricing, and responding to general queries of customers 
• Processing and completing purchase orders
• Performing general administrative work and assisting in ad hoc activities – warehousing, despatch, and inventories

Role Hours: Monday – Friday – 7:30 am to 4 pm

It’s important that you are adaptable, with strong problem-solving skills and have a customer-focused mindset. You will be goal orientated and able to build and maintain effective customer relationships. 

To be successful in this role, you are someone who possesses the following:

• Has an experience in a similar phone-based/in-person customer service role 
• Excellent verbal and written communication skills
• Good computer skills or ability to learn new systems quickly
• Previous experience in SAP ERP is desirable
• Background or exposure to the construction, manufacturing, or steel industry is highly regarded
• A can-do attitude and a strong desire to learn and develop your skillset
   

Key Benefits

• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Employee Assistance Program: Converge International, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.
• Self-Care Bento Boxes: A series of 45-minute online sessions for self-care, providing effective strategies to enhance self-awareness and self-compassion. Topics include sleep, diet, exercise, burnout and more.
• Employee Engagement: Our annual “Your Voice” employee engagement survey provides our employees with the opportunity to influence the business’s direction and help share employee.

About us

For over 60 years, the Tonkin Steel team has succeeded in understanding the needs of the industry and provided steel for projects of all sizes. Tonkin Steel is the steel distributor for a wide range of processed and unprocessed steel products in North Queensland.

Tonkin Steel is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. 

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.