Customer Service Officer (CSB13)

About The Role

The prime responsibility of this key role is to provide outstanding customer service to a niche group of manufacturing customers. As Internal Sales Representative within our team at Acacia Ridge you will be resolving complex enquiries, managing orders and gathering market intelligence.

You will also be required to intimately understand your customers' needs and requirements, to anticipate and resolve issues, ensuring we provide a seamless customer experience. Working hours are between 8am and 4:30pm Monday to Friday.

This position will be responsible for a variety of duties including;

• Processing orders and customer requests in a timely fashion
• Answering and responding to incoming calls and email enquiries
• Liaising with the broader business team to best service our customer
• Building strong rapport with customers

Our ideal candidate will be someone who has a passion for delivering exceptional customer service outcomes and will have a proactive and process driven approach. We would love to hear from a variety of candidates, looking to grow their sales career or those who have some manufacturing or warehouse experience with a desire to learn and prove themselves in a team environment.

It's important that you are a team player with strong problem-solving skills, customer focused and comfortable in a busy manufacturing environment. You will be rewarded with a competitive salary package, career development opportunities and a supportive team environment that puts people and safety first.

You will also have:

• Experience in administration, customer service or internal sales role
• Ability to problem solve, understanding your customers and offering value-based solutions
• Strong attention to detail and accountability for own workload
• Positive attitude, excellent interpersonal phone skills and ability to upsell
• Willingness to learn about our industry and business
• Proactive approach, passion for customers and good time management skills
• High level of computer literacy and proficient in Microsoft Office & Excel, exposure to SAP will be highly regarded

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.
 

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

Backed by over 80 years of experience, Austube Mills is your trusted source of steel tubular, pipe and profile sections. We have also developed a range of world-class coatings designed to meet the needs and conditions of Australia. With manufacturing facilities in Acacia Ridge (QLD) and Newcastle (NSW), we are supply more than 200 distribution networks across Australia and New Zealand.

Austube Mills is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
   
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
   
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
 

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.
 

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.