Customer Service Officer

About The Role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC business. 

Reporting to the Branch Manager and based at our Bendigo site, you will provide high-quality customer service and sales support, working closely with customers and internal teams to ensure orders and enquiries are managed efficiently from start to finish.

What you will be doing:

• Managing customer enquiries and sales over the phone and at the front counter
• Preparing quotes and identifying opportunities to upsell products and services
• Troubleshooting customer queries and resolving order or sales-related issues
• Processing sales orders, invoicing and general administration
• Supporting purchasing and inventory control activities
• Assisting with despatch and production planning to meet customer requirements

You will be rewarded with: 

• Permanent, full-time hours with job security
• Monday to Friday day shift – 7:00am to 3:30pm
• Supportive and close-knit team environment
• Opportunity to build your career within a large national organisation

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies) 
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family 
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle 
• Flexible vehicle options - Novated leasing options available, providing a tax-effective way to finance and manage your vehicle 
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family 

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters. 
• Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow. 

About Us

The Australian Reinforcing Company (ARC) is Australia’s local reinforcing partner. With more than 100 years behind us and the country’s largest branch network, we deliver reinforcing where it’s needed, backed by people who know their communities and projects.

A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.